Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you use our services, why we collect it, how we use and share it, how long we keep it, and the choices and rights you have. If you have any questions or wish to exercise your rights, please contact us at [email protected].

Information We Collect

We collect information that is necessary to create and manage your account, to provide and improve our services, and to meet legal and regulatory obligations.

• Account and identity information: your name, date of birth, email address, telephone number, and account credentials.
• Verification documents: government-issued ID and proof of address where required to verify identity and age.
• Usage and technical data: device information, IP address, browser type, operating system, pages visited, and interaction data to help operate and secure our service.
• Support and communications: messages you send to customer support and our records of those interactions.
• Marketing preferences: whether you have agreed to receive promotional communications and the channels you prefer.
• Transactional and activity logs: records of your activity on our platform needed to operate the service and to maintain security and compliance.

How We Use Your Information

We use personal data for clear and specific purposes:

• To create and administer your account and to verify your eligibility and age.
• To provide, maintain and improve our services, including personalization, analytics and troubleshooting.
• To communicate with you about your account, notifications, and service updates.
• To process support requests and respond to inquiries.
• To detect, prevent and investigate fraud, abuse, security incidents, and other prohibited or illegal activity.
• To comply with applicable laws and regulatory obligations.
• To send marketing communications where you have given consent; you may withdraw consent at any time.

Legal Basis for Processing (where GDPR applies)

• Contract performance: processing necessary to provide services under our agreement with you.
• Legal compliance: processing required to comply with laws and regulatory obligations.
• Legitimate interests: processing for security, fraud prevention, direct marketing (where appropriate), service improvement, and business operations, balanced against your privacy rights.
• Consent: where you have consented to specific uses such as marketing or cookies beyond strictly necessary functions. You can withdraw consent at any time.

Registration, Account Verification and KYC

When you register an account we collect personal data to verify your identity and age. We may request copies of government-issued ID and proof of address to confirm identity and to meet our legal obligations.

Verification may be performed by trusted third-party providers. We keep verification data only as long as necessary for compliance and fraud prevention and in accordance with our retention policy.

Cookies and Similar Technologies

We use cookies and similar technologies to make our site work, to provide a better experience, and to analyse site use. These technologies may be essential for service functionality or require your consent for analytics and advertising.

• Essential cookies: required for basic site functions and secure access.
• Performance and analytics cookies: help us understand how the site is used and improve it.
• Preference cookies: remember your choices such as language or display settings.
• Advertising and marketing cookies: used to deliver relevant communications where permitted.

You can manage cookie preferences through your browser or via any cookie controls we provide. Disabling certain cookies may affect site functionality.

Sharing and Disclosure of Personal Data

We may share personal data with third parties when necessary and appropriate, but we limit sharing to what is required for the purposes described:

• Service providers who perform functions on our behalf (for example: hosting, identity verification, analytics, and customer support).
• Game and platform providers necessary to deliver the service and to ensure game integrity.
• Security, fraud prevention and compliance partners to detect and prevent illegal activity.
• Where required by law, regulation, or legal process, and to protect our legal rights and the safety of our users.

We require contractual safeguards to protect data shared with third parties and expect them to process data in line with this policy.

International Transfers

Your information may be transferred to, stored, and processed in countries other than your own. Where transfers occur, we use appropriate safeguards such as standard contractual clauses, data processing agreements, or other measures required by applicable law to ensure an adequate level of protection.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to resolve disputes, enforce agreements, and meet legal and regulatory obligations. Retention periods vary depending on the data type and the purpose of processing. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Where applicable under data protection law, you have rights in relation to your personal data:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete data.
• Right to erasure: request deletion of your data where there is no lawful reason for us to continue processing.
• Right to restriction: request limits on how we process your data.
• Right to data portability: request transfer of your data to another controller in a commonly used format.
• Right to object: object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond in accordance with applicable law. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Security

We take reasonable and appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures include encryption of data in transit, access controls, monitoring and secure infrastructure management. While we endeavour to protect your information, no system is completely secure and we cannot guarantee absolute security.

Automated Decision-Making and Profiling

We may use automated tools to support account verification, risk assessment, fraud detection, and to personalise certain aspects of our service such as promotional offers. These processes may involve profiling based on your activity and account information.

You have the right to request human review of automated decisions that significantly affect you and to obtain meaningful information about the logic involved, the significance, and the envisaged consequences. To request a review, contact [email protected].

Children and Age Restrictions

Our services are intended for adults only. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a person who is under the minimum required age, we will take steps to delete the information in accordance with applicable law.

Responsible Use and Support

We may use personal data to promote responsible use of our services and to offer tools that help manage activity and behaviour. Information about these tools and available support resources is included in account settings and our responsible gaming pages. If you need assistance, you can contact our support team at [email protected].

Changes to This Privacy Policy

We may update this policy from time to time. When we make changes, we will post the updated policy and, where appropriate, notify you of significant changes. Please review this policy periodically.

Contact Us

If you have questions, wish to exercise your rights, or want more information about how we handle personal data, contact us at:

Email: [email protected]